General Terms and Conditions for CAD-HUB

(1)

The following General Terms and Conditions ("Terms") govern the use of the online platform CAD-HUB (hereinafter "Platform"), operated by SSC-Services GmbH (hereinafter "Provider"). The Terms apply to all contractual relationships between the Provider and the user (hereinafter "Customer") in connection with the use of the Platform, including the conversion of CAD models as well as payment and billing processes.

(2)

The use of the Platform and the conclusion of contracts based on these Terms is exclusively permitted for business customers within the meaning of § 14 BGB (German Civil Code). Contracts with consumers (§ 13 BGB) are excluded. By registering, the Customer confirms that they are a business entity.

(3)

The contract is concluded upon acceptance of the binding price displayed after server-side validation, completion of the payment process, and initiation of the conversion by the Customer.

(4)

By using the Platform, particularly by activating the Terms checkbox during registration, the Customer confirms that they have read and understood these Terms completely and accept them. Registration is required to use the services. The Terms are made prominently available for download and storage before contract conclusion.

(1)

The Provider offers a service through the **CAD-HUB** platform that enables the Customer to convert CAD models into various formats supported by the Provider. Only the CAD formats and file sizes specified on the Platform are supported. There is no entitlement to conversion of other or unspecified formats, as well as files whose size exceeds the technical limitations specified on the Platform.

(2)

Conversion is performed via the REST interface of the **SWAN** system. After completion of the conversion, the Customer receives an automatically generated email with a download link.

(3)

The Customer is obligated to upload only such files for which they possess the necessary rights. The Provider assumes no responsibility for copyright infringement or other legal violations by the Customer.

(4)

Technical limitations and specifically supported file formats are viewable on the Platform. The Provider reserves the right to adjust the list of supported file formats and limitations at any time.

(1)

The Platform enables the Customer to obtain a non-binding cost estimate before upload. This cost estimation is performed locally by reading file metadata in the browser and is based on the input format, output format, and estimated file size. The final, binding amount is only displayed after upload and server-side validation of the file.

(2)

After selecting the output format and agreeing to the estimated price, the upload to the Provider's server occurs, followed by binding price determination after technical inspection. The Customer can subsequently initiate the conversion via the "Start Conversion" tab.

(3)

File upload occurs via an encrypted connection. The file is temporarily stored on the Provider's server and subsequently transferred to the SWAN server.

(4)

The Customer has no entitlement to the provision of specific formats or to the fulfillment of conversions if technical or legal restrictions exist.

(5)

There is no entitlement to individual technical support or customizations. Such services may be commissioned additionally through separate individual agreement.

(1)

Payment is made exclusively through the external payment service provider Stripe Payments Europe, Limited ("Stripe"), via credit card or PayPal. The net amount is transmitted to Stripe, and the final amount including VAT is calculated by Stripe based on the Customer's information. For all transactions, Stripe's terms of use and privacy policy additionally apply (https://stripe.com/privacy).

(2)

The VAT amount is automatically determined based on the Customer's country specification. The Customer is obligated to provide correct and complete billing data (company address, VAT ID, country).

(3)

After successful payment, the Customer is redirected back to the Platform. The invoice is created via Stripe and can be downloaded there.

(4)

In case of technical errors or faulty conversions, the Provider may grant a refund at its discretion and after review. There is no general entitlement to refunds.

(1)

The use of the CAD-HUB platform involves processing of the Customer's personal data, such as name, email address, company name, billing and usage data. Uploaded files are stored temporarily exclusively for the purpose of contract fulfillment. Files are initially stored on the Provider's server and subsequently – exclusively for the conversion process – on the connected SWAN server. On the SWAN server, files are generally deleted automatically after completion of their use, at the latest after two weeks, unless legal or contractual retention obligations require otherwise. Further details regarding the type, scope, and retention periods of data processing can be found in the privacy policy available at any time on the Platform.

(2)

The Provider, SSC-Services GmbH, is the data controller within the meaning of Art. 4 No. 7 GDPR for all data processing operations carried out in connection with platform operation. No data processing on behalf within the meaning of Art. 28 GDPR takes place; data processing is carried out independently and not on behalf of the Customer. Individual instructions from the Customer regarding data processing are excluded.

(3)

The Provider processes personal data exclusively within the framework of the applicable provisions of the GDPR and the German Federal Data Protection Act (BDSG). The Customer consents to the collection, storage, processing and – insofar as necessary for contract performance – transmission of their personal data to external service providers (such as payment service providers or technical service providers) in accordance with the privacy policy. The declaration is available on the Platform at any time and is shown to the Customer during registration.

(4)

The Customer has the right to information, rectification, deletion, restriction of processing, objection, and data portability in accordance with Art. 15–21 GDPR. Inquiries regarding this and data protection in general can be directed to the contact address specified in the imprint or privacy policy.

(5)

The Provider commits to taking all necessary technical and organizational measures to protect personal data according to the state of the art. After providing a download link and download, the Provider assumes no responsibility for the continued security of the files. If a data protection violation with presumably high risk to Customer rights and freedoms occurs, the Customer will be informed immediately and the competent authority notified.

(6)

Additional information about data processing, deletion periods, technical measures, and data subject rights can be found in the current privacy policy. There is also the right to lodge a complaint with a data protection supervisory authority.

(7)

The Customer has no entitlement to recovery of deleted files.

(8)

The Provider assumes no liability for damages arising to the Customer as a result of deletion, delay, or faulty storage of files, unless intent or gross negligence is involved.

(9)

The Provider commits to compliance with industry-standard measures for the protection and security of data transmitted by the Customer as well as – where available – to observance of recognized ISO certifications.

(1)

The Provider is liable for intent and gross negligence. In case of simple negligence, the Provider is only liable for damages resulting from the breach of essential contractual obligations.

(2)

The Provider is not liable for damages arising from faulty or failed conversions, unless these are based on intent or gross negligence.

(3)

The Provider is not liable for damages arising from the Customer's use of converted files.

(4)

The Customer indemnifies the Provider from all third-party claims asserted in connection with legally inadmissible, faulty, or infringing content of uploaded files, including all costs necessary for legal defense.

(1)

The Customer guarantees that they possess the necessary right to convert the uploaded files (CAD models) and make them available for download. They fully indemnify the Provider from third-party claims, particularly from copyright infringement.

(2)

The Provider assumes no liability for copyright infringement caused by the Customer. The Provider is entitled to prevent the conversion or provision of certain files if there is suspicion of legal violation.

(3)

The Customer undertakes not to upload copyrighted works without the consent of the rights holder. If the Provider becomes aware of a legal violation by the Customer, the Provider is entitled to block access or terminate the contract.

(1)

The Provider is not liable for damages arising from technical failures, conversion errors, download errors, or other technical problems, unless these are based on intent or gross negligence.

(2)

The Customer has no entitlement to the creation of a specific file or to the fulfillment of conversion if the technical requirements do not permit this.

(3)

The Provider expressly reserves the right to refuse or cancel conversion if files do not meet technical specifications for size, format, or integrity. In this case, the Customer will be informed; there is no entitlement to conversion or damages, subject to intentional or grossly negligent breach of duty.

(1)

The Customer may terminate the order at any time until the payment is processed. After successful payment, conversion starts automatically. The Customer is obligated to pay for services rendered until termination.

(2)

The Provider may terminate the contract with immediate effect if the Customer seriously or repeatedly violates essential contractual obligations or these Terms.

(3)

The Provider is entitled to temporarily or permanently block access to individual services or to the customer account in whole or in part in case of violations of the Terms, reasonable suspicion of unlawful acts, or to maintain the security and integrity of the Platform. Before permanent blocking or removal, the Customer will be given the opportunity to comment, stating the reasons, unless prior hearing appears unreasonable due to special circumstances (e.g., legal obligation, acute abuse, imminent danger). In serious cases, immediate blocking without prior notice is also permissible. The Customer will be informed immediately about any blocking and its reason and will receive the opportunity to raise objections.

(4)

Termination or blocking of the account affects already started or completed individual orders and their payment obligations only insofar as their execution has not yet begun or is not feasible.

(1)

The Customer retains sole rights to the converted file. The Provider has no usage rights to the converted files.

(2)

The Provider may process converted files only for internal purposes, e.g., quality assurance or support, temporarily and to the necessary extent.

(1)

The Provider reserves the right to change prices for conversions at any time. Price changes will be displayed to the Customer at the latest before contract conclusion. Price changes affect only future contracts. For already started or completed conversion orders, the prices valid at the time of contract conclusion apply.

(2)

The Provider reserves the right to change the Terms at any time. Changes will be communicated to the Customer in due time before contract conclusion. Changes are deemed accepted unless the Customer objects in writing within 14 days after notification. In case of objection, the contractual relationship may be terminated.

(3)

For disputes arising from the contract, the jurisdiction of the Provider's registered office applies exclusively, subject to mandatory legal provisions.

(4)

Should individual provisions of these Terms be or become wholly or partially invalid, the contract otherwise remains in force. The parties undertake to replace the invalid provision with a legally valid one that comes as close as possible to the economic and legal meaning of the original provision.

(5)

The contract language is German. The English translation is automatically generated.